Vitamins vs Painkillers
October 23, 2024
A powerful distinction often goes unnoticed in our creative world: the difference between a "vitamin" and a "painkiller." This little mental shift can redefine your value to partners and turn your work from transactional to transformational. Think of it this way: Are you offering something that's a nice-to-have, or something they simply can't live without? Let's explore this idea a little more.
Let's be honest; vitamins are great; they keep you healthy and add that little spring to your step, but they are also notoriously easy to forget. How often have you stared at a bottle of multivitamins, shrugged, and said, "Eh, I'll remember tomorrow"? That's precisely how your work is perceived if it's seen as just adding some flair. It's beneficial, sure, but easily deferrable. If your partner doesn't feel the urgency, your dazzling design or strategic touch might be left in the proverbial medicine cabinet; nice, but not critical.
Imagine a partner who wants to "freshen up" their website. They think, "Let's make it look nice, add some shiny graphics. "That's vitamin thinking; good for long-term health, but they could live without it. But if you point out that their outdated site is losing customers daily because people can't navigate it (ouch, the pain!), suddenly, your redesign is no longer just a nice add-on. It's a pain killer. The kind they needed yesterday.
Painkillers are absolute necessities. If you've got a splitting headache, you won't say, "I'll deal with this next week." No, you need that painkiller now. It's the same with creative work. The secret is showing your partners how you can solve their urgent, can't-sleep-at-night kind of problems. Whether it's cutting through a cluttered market, nailing brand resonance, or getting them out of a sticky identity crisis, you're not just a nice embellishment; you're the answer to their current agony.
For example, your partner thinks they need a new logo. They need a redefined brand that helps their customers connect with them on a deeper level. A shiny logo might look great (yay, vitamins!), but without a deeper strategy, it's just that; a logo. However, a visual and verbal identity that authentically resonates? That's the kind of stuff that makes headaches go away. You're not just putting a band-aid on the symptom but eliminating the cause.
Your partners may walk in saying, "We need a fresh campaign." But it's your job to dig deeper and ask, "Why?" Maybe they need to gain traction, their competitors are pulling ahead, or their messaging is about as clear as a foggy windshield. You need to diagnose the real problem, not just treat the symptom. When you do this, you're no longer seen as just another service provider; you're the one who truly understands their needs; the one administering the cure they didn't even know they needed.
To be a painkiller, empathy is critical. You must understand what keeps your partners tossing and turning at night.
When you actively listen and demonstrate how your work directly solves those sleepless nights, things shift from transactional to transformational.
If your partners ask for a flashy video, and you realize they need a consistent brand story that emotionally connects with their audience, deliver that more profound solution. They'll see you as indispensable, not just someone who followed orders.
Take, for instance, a partner who says, "We want more engagement on social media." Instead of serving up a graphic (vitamin), dig deeper; maybe their brand voice is inconsistent, or the content doesn't meet their target audience's needs. By offering a strategy that resonates and connects, you're giving them the painkiller, a solution that cuts right to the root of their struggle.
Here's a good rule of thumb: after a project wraps, if your partner can clearly articulate what's different, tangible growth, clearer messaging, and increased engagement, you've successfully delivered a painkiller. But if they shrug and say,"Well, it looks better,I guess" you've handed them a vitamin. The difference is in how you solve problems and how visible that impact is.
Don't let your work be forgettable. Make it vital, make it transformative. You're not just adding a garnish to their business; you're helping them move forward, solve real problems, and find clarity and purpose.
Be the painkiller, not the vitamin.
Because when you're the painkiller, your partners will never forget to come back for their dose. Next time you're working on a brief, ask yourself: am I just making this pretty, or am I genuinely solving their deepest pains? Make it the latter, and your partners will keep coming back, not because they should, but because they absolutely need to.
Painkiller, anyone?
